This page will help you with downloading your images whether you pre-purchased from Violet Lace Photography when you set up your session or paid for it at your session. 

Choose the link you need to take you directly to that subject: 

Downloading Multiple Photos From Your Gallery

When downloading multiple images at once, the images will need to be bundled altogether into one zip file. Once the system has completed zipping the images together, the system will send you an email with a link (or links) through which you can download the images. Because of this, an email address will need to be provided when downloading multiple images at once.

Once you've received the email, click on the link (or links) to download the images.

Please download the images within seven days as the download link (or links) will expire at that time. If the seven days has passed, you'll need to visit the site again and re-start the download process.

Once downloaded, the zip file will need to be decompressed (unzipped) before the images can be viewed or shared.



How to Download photos from the Mobile Site

  • Tap on the image that you would like to download. This part is important as it is not possible to download from the screen where there are multiple images displayed at once.

  • Scroll up and tap the caret in the top right corner.

  • Tap the Download link in the menu that appears.

How to download from the mobile site

(If the download option is not displayed, please contact me directly)

  • Switch to desktop view to download multiple images. Depending on the mobile device used to view the gallery, it may be possible to download all of the images from the gallery at once. That is done by switching to the Desktop version of the site by clicking Desktop at the bottom of the mobile site. Once viewing the Desktop site, follow the steps here to download images



How to Download the Photos from a Digital Download Order

If this option is allowed, follow the steps below to download the images.

  1. In the order confirmation email sent about the order, click on the Download Page link.
  2. To download all items in an order, press the Download all purchased items button.
  3. Or to download an individual item, click on Download to my computer under the desired photo.
How to Download Images from a Digital Order



ZIP FILES (About + Help) 

Zip files in general contain files that have been compressed and 'zipped' to make downloading them faster and easier.

Importing Things to Keep in Mind Before Opening a Zip File Before attempting to open the zip file, make sure that the entire file has been downloaded. If the file has not yet been fully downloaded, you will see error an error and you will be prevented from opening the zip file.

These errors include:

  • The file is corrupted

  • The file has been moved

  • The file cannot be opened

Also if the downloaded file has a file extension of .cpgz, this also means that the file was not completely downloaded.

If you see any of above errors or the file ends in .cpgz, check your browser's download manager to make sure that the file has been completely downloaded. You may also need to restart the download over again.  If restarted, make sure to wait until the file has been completely downloaded before attempting to open the zip file.

If the issue persists, try downloading the file using a different web browser.  Using a different web browser usually resolves most issues.


On a Mac:

Find the downloaded file and double-click on the zip file

A new folder with the same name will be created with all of the contents inside it.

On a PC:

  • Drag the .zip attachment to the desktop. Once the file is on the desktop, you can double- or right-click to open it.
  • Double-click the zipped file to see its contents. When prompted, drag the files out of the window to the desired location or click Extract All. When you click Extract All, the files are unzipped in the same location as the original file unless you specify a different one in the Select a Destination window.

  • Right-click the zipped file and select Extract All. By default, files are extracted to the location as the original zipped file. Use the Select a Destination window to save the files somewhere else.